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Languages and voices

Configure the languages supported by your bot (French, English, German, Spanish, Italian, Portuguese), the associated voices, and automatic detection of the caller's language.

SUPPORTED LANGUAGES

AI ARTEDUSA supports six languages for your AI bot:

  • French (FR): default language, optimised for the French-speaking market
  • English (EN): full support
  • German (DE)
  • Spanish (ES)
  • Italian (IT)
  • Portuguese (PT)

VOICES BY LANGUAGE

Each language has a dedicated voice, offering natural and fluid quality:

The voice is automatically selected based on the call's language, with native pronunciation, natural intonation, and an appropriate speaking pace.

MID-CALL LANGUAGE SWITCHING

AI ARTEDUSA adapts the response language to that of the caller. The behaviour depends on the languages enabled for your bot:

For a bot configured with multiple languages including German, Spanish, Italian, or Portuguese, the language is detected at each turn: the bot can switch mid-call if the caller changes language.

For a bot in French and English only, the language is detected from the first utterance, then kept for the rest of the call.

DEFAULT LANGUAGE CONFIGURATION

You can set the default language for your bot in the configuration settings. This language will be used for the initial greeting and in case of ambiguity about the caller's language.

It is recommended to set the default language based on the primary language of your clientele.

Frequently asked questions

CAN THE BOT HANDLE A BILINGUAL CONVERSATION?

Yes, for a bot configured with multiple languages (beyond French and English), it can switch from one language to another within the same call: it detects the language spoken and responds in the same language. For a French and English only bot, the language is fixed from the first utterance.

WILL MORE LANGUAGES BE ADDED?

The bot already supports six languages (French, English, German, Spanish, Italian, Portuguese). Other languages may be added based on client demand.

Tip: If your clientele is multilingual, make sure your knowledge base contains documents in the different supported languages for optimal responses.