Conversations inbox
Track and handle your calls from a single inbox, organised into three columns based on what requires your attention. The email panel is coming soon.
ONE INBOX FOR ALL YOUR EXCHANGES
Coming soon: the email channel described below is being rolled out. The Conversations inbox shows your calls today.
The 'Conversations' page gathers your calls and, soon, your emails. It is organised into three columns to show you, at a glance, what requires your attention:
- To handle: replies awaiting your approval (supervised mode) and ongoing exchanges
- Handled / Auto: conversations whose reply was sent automatically or by a team member
- Hot lead: conversations identified as priority (strong intent, important request)
REPLY STATUSES
Each conversation carries a status indicating where it stands:
- No reply required: a call, or an exchange with no expected email reply
- Replied automatically: the AI sent the reply (autonomous mode)
- Awaiting approval: the AI drafted a reply that you need to approve (supervised mode)
- Replied by an agent: a team member sent or approved the reply
REPLY OR APPROVE A DRAFT
Open a conversation to read the full history. In supervised mode, the AI offers you a pre-filled draft: you can edit it and send it with one click, or write your own reply. You thus retain control over every message sent to your visitors.
Frequently asked questions
DO CALLS APPEAR HERE TOO?
Yes. The Conversations inbox groups calls and emails. Calls do not await a written reply; they appear in 'To handle' while in progress, then in 'Handled'.