Configure my AI bot

BASIC BOT SETTINGS

Configuring your bot starts with the fundamental settings that define its identity and behaviour. Go to the 'Bot configuration' section in your dashboard.

Here are the essential fields to fill in:

• Bot name (bot_name): The first name your assistant will use to introduce itself during calls (e.g. 'Sophie', 'Marco')
• Venue name (bot_company): The name of your institution that the bot will mention (e.g. 'Artedusa Gallery')
• Bot task (bot_task): The main mission of your assistant (e.g. 'Manage bookings and answer questions about exhibitions')

CUSTOM PROMPT

The 'Custom prompt' field (custom_system_prompt_extra) lets you add specific instructions to your bot beyond its basic configuration. This text is injected directly into the system prompt sent to the language model (LLM).

For example, you can specify: the tone to adopt, rules specific to your venue, important contextual information, or additional sales instructions.

This field is optional but strongly recommended to get a bot perfectly tailored to your activity.

SECTOR-SPECIFIC BUSINESS TOOLS

AI ARTEDUSA automatically activates business tools suited to your venue's sector (chosen during configuration):

• Museums and cultural centres: booking management, ticketing, guided tours, events, and exhibition information.
• Art galleries: appointment scheduling and private viewings, collector enquiries, information about artists and works.
• Auction houses: bidder registration, valuation requests, telephone bidding, and pre-sale viewings.
• Theatres and performance venues: ticketing, season subscriptions, seat selection, accessibility, exchanges and refunds.
• Libraries and media libraries: reservations, registrations, opening hours, events, and public services.

STYLE AND PERSONALITY

Beyond technical settings, you shape the communication style of your bot by writing it into the bot task (bot_task) or the custom prompt: specify a formal or warm tone, a professional or friendly approach, according to your brand image.

The bot then adapts its responses to these instructions while remaining natural and fluid in conversation.